Managed Service Plan: InfraSupport Corporation of Minnesota (MN)

Managed Service Plan	Overview \| Features \| Benefits

Overview:

The most expensive strategy for managing an IT network is the break/fix model. It breaks--then you lose time and money while experiencing downtime waiting for a fix.

InfraSupport provides an innovative new approach to maintaining your systems. It’s not in-house, it’s not out-sourced… It’s In-Sourced - in-house control, with out-sourced reliability and fixed pricing. On an ongoing basis, with InfraSupport as your partner, you’ll be able to count on stable, predictable IT service and costs.

Features:

The Managed Service Plan includes the following services:

Backup and Event Log monitoring
Performance monitoring and reporting
Automated uptime monitoring and notification
Troubleshoot server issues
Troubleshoot network (LAN, intranet, internet) issues
Troubleshoot desktop issues
Operating system updates
Maintain firewall updates
Hot fixes, service packs and patches
User accounts, passwords, permissions
Directory/folder/file protection
Email set-up and support
End-user support
Hardware and software inventory
Routine desktop/laptop remedial replacement
IT planning assistance
Documentation and training
Whatever it takes to keep your IT operation running smoothly

Benefits:

We save you time and money over traditional onsite service by doing much of the work from our location for a fixed monthly cost. You gain flexibility over traditional outsourcers because you maintain complete control of your data. We take care of the infrastructure – you take care of your data – for the best of both options.