This story is a great example of characterizing a problem, getting closer and closer to a solution with each step, and why the process is so important. The story flows like a detective novel, with Greg the gumshoe uncovering new clues with each new step, all leading to a surprising conclusion that generates more unexpected questions … Read more
Just like most IT professionals, I get computer troubleshooting questions all the time from customers, friends, and family. A few are, uhmm, well, memorable. For example, the one about email a while ago. The conversation started out something like this: Friend: My email doesn’t work. Greg: (Trying to be helpful) OK, what email program do … Read more
This Wikipedia article provides as good a definition as any for phishing: Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. The challenge is, how do you tell a phishing email that … Read more
I seem to encounter more than my share of tech problems that nobody else has ever seen before. I don’t know why, they just seem to find me. The good news is, I like to think this makes me stronger. If they don’t kill me first. The saga getting this blog page up and … Read more
Welcome to the new and improved Infrasupport website. This blog is where I’ll post articles or essays I think are of interest. Over time, as the content accumulates, I’ll set up categories to make entries of interest easy to find. Enjoy.