I spent an awful day yesterday with Microsoft Office 2013 Home and Business Edition. Full disclosure – my company is a Microsoft Registered Partner and this blog entry won’t make me any friends in Redmond. But right now, I am frustrated beyond belief and I will have trouble sleeping until I put electronic pen to virtual … Read more
Big versus small may be one of the oldest debates in business. Big companies are perceived as safe, stable, predictable, comfortable. Small companies are the opposite; just prefix “un” to all those adjectives. This debate is especially contentious in the IT industry, where everyone wants safe, stable, predictable, and comfortable. Full disclosure – Infrasupport is currently … Read more
This story is personal. It is one of the best examples I’ve seen where poor IT security practices and the physical world collide and leave a trail of destruction. Way back in 2006, I registered my name with the Norm Coleman for Senate campaign. Although the US Senate election was two years away, I felt … Read more
This story is a great example of characterizing a problem, getting closer and closer to a solution with each step, and why the process is so important. The story flows like a detective novel, with Greg the gumshoe uncovering new clues with each new step, all leading to a surprising conclusion that generates more unexpected questions … Read more
Just like most IT professionals, I get computer troubleshooting questions all the time from customers, friends, and family. A few are, uhmm, well, memorable. For example, the one about email a while ago. The conversation started out something like this: Friend: My email doesn’t work. Greg: (Trying to be helpful) OK, what email program do … Read more